Post details: ISP Muppetry

09/11/07

Permalink 01:09:18 pm, Categories: Technology, Rant, 297 words   English (UK)

ISP Muppetry

I've just had to help a friend with here broadband email service. It was working on Monday, but at some point during the week it stopped.

It was complaining that it couldn't get a response from the POP3 server. So I double checked all the documentation and rechecked the password. No good.

I had a look through her existing emails and discovered that she'd been sent details of a new email service that she was being moved onto. So I checked through the settings for that.
There were quite a few settings changes and I thought that would sort it, but no.

So then I went to the ISPs extremely slow, and badly organised AJAX enabled website, where eventually I managed to get the help pages to open for me. There I double checked all the settings, still OK and then looked for more help.

"Perhaps your password has become desynchronised in the move to the new service. Go to this page and change your password." It suggested.

I eventually had to find a different computer to get through the website without the AJAX choking and then I changed the password.

It still wasn't working.

I logged into the provider's site again, to be sure the password was right.
I logged into the provider's webmail service, which I discover is now a GMail solution.

There I find, in my friend's inbox, sent after the changeover, a new, and subtly different set of instructions on what to do to get POP3 working. Now you have to log into the webmail service and ENABLE POP3 apparently.

IF you move someone to a new email service.
AND some changes are necessary for them to continue to use it as before
sending them instructions AFTER the changeover is NOT GOOD ENOUGH!!!

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